PRIVACY NOTICE

This Privacy Notice explains how ChefCook.NG Limited collects, processes, and safeguards your personal data when you use our platforms and services to place orders with our partners. We are committed to complying with applicable data protection laws, including the General Data Protection Regulation (GDPR), the Digital Services Act (DSA), and other relevant EU regulations.  

Scope of this Privacy Notice  
This Privacy Notice applies to the collection, use, and processing of personal data when you interact with ChefCook.NG’s platforms for activities such as placing orders, participating in loyalty programs, receiving marketing communications, and more.  

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Categories of Personal Data Processed  
ChefCook.NG processes the following types of personal data:  

1. Customer Identification Data: Name, address, contact information (email, phone), and government-issued IDs (where required for legal purposes).  
2. Order Details: Information related to the items purchased, delivery instructions, and order history.  
3. Payment Information: Card details or other payment-related data necessary to complete transactions securely.  
4. Communications: Correspondence between customers and our support team, including feedback and comments.  
5. Sensitive Data: Information about dietary preferences, allergies, or health conditions processed with your explicit consent to fulfill your order.  

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Purposes of Data Processing  
Your personal data is processed for the following purposes:  

1. Order Fulfillment: To execute, confirm, and deliver your orders.  
2. Customer Support: To respond to inquiries, complaints, and service requests.  
3. Marketing and Promotions: To share offers, loyalty rewards, and updates, where permitted by law.  
4. Fraud Detection and Prevention: To ensure secure transactions and prevent unauthorized activities.  
5. Compliance with Legal Obligations: To meet legal and regulatory requirements, including identity and age verification for restricted items.  

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Legal Basis for Processing  
ChefCook.NG processes your personal data under the following legal bases:  

1. Consent: For activities such as marketing communications and processing sensitive data.  
2. Contractual Necessity: To fulfill orders and provide services you have requested.  
3. Legal Obligation: To comply with applicable laws, including those requiring data sharing with authorities.  
4. Legitimate Interests: For purposes such as improving our services and ensuring security.  

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Data Sharing and Transfers  
ChefCook.NG may share your personal data with:  

1. Service Providers: Including delivery partners, payment processors, and marketing agencies.  
2. Regulatory Authorities: When required to comply with legal obligations under the DSA or other regulations.  
3. Affiliates and Subsidiaries: Within the ChefCook.NG corporate group.  
4. Third Parties with Consent: Such as loyalty program partners or survey agencies.  

In compliance with EU law, personal data transfers outside the European Economic Area (EEA) are conducted using appropriate safeguards, including Standard Contractual Clauses (SCCs) or binding corporate rules.  

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Rights of Users under EU Regulations 
You have the following rights regarding your personal data:  

1. Access: Request a copy of the personal data we hold about you.  
2. Correction: Request updates to inaccurate or incomplete data.  
3. Deletion: Request the erasure of your data under specific circumstances.  
4. Portability: Receive a copy of your data in a structured, commonly used format.  
5. Objection: Object to processing for certain purposes, such as direct marketing.  
6. Restriction: Request limitations on the processing of your personal data.  

To exercise your rights, contact us at privacy@chefcookng.com.  

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Compliance with the Digital Services Act 
As a digital service provider, ChefCook.NG complies with the transparency and accountability requirements under the DSA. This includes:  

1. Content Moderation Policies: Ensuring transparency in how user-generated content, reviews, or feedback are moderated.  
2. Notice and Action Mechanisms: Allowing users to report illegal content or violations on our platform.  
3. Advertising Transparency: Providing clear information about targeted advertising and allowing users to manage preferences.  
4. Data Minimization and Protection: Collecting only data necessary for providing services and implementing robust security measures.  

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Data Security and Retention 
ChefCook.NG employs industry-standard security measures, including encryption, access controls, and regular audits, to protect your personal data. Data is retained only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, or resolve disputes.  

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Changes to this Privacy Notice  
ChefCook.NG reserves the right to update this Privacy Notice to reflect changes in regulations or our practices. Updates will be communicated through our website and other appropriate channels.  

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For further information, contact:  
Data Protection Officer
Email: privacy@chefcookng.com  
Address: ChefCook.NG Limited, 39 Alfred Rewane Road, Mulliner Towers, Lagos.